Seller Content Bundle — Be Seen, Then Be Well-Reviewed

The after-sales pack. 63 native-level customer-service templates written for cross-border sellers, organised by the situation you are actually in — not by grammar topic. Every template has the same working structure: ready-to-send English you copy and fill in, a Chinese usage note (when to use it, what to watch out for), a variable list (buyer name, order ID, dates…) and a Chinglish-mistake side-by-side showing the version Chinese sellers commonly send — and why it hurts you.

Contents — the 11 scenarios:

• Pre-Sales Inquiries — product details, sizes & specs (with unit conversion), materials and use cases
• Negotiation & Price Offers — haggling, bundle offers, polite refusals that keep the door open
• Payment Reminders & Issues — unpaid orders, failed payments, checkout problems
• Order Confirmation & Dispatch — confirmations, dispatch notices, delay announcements
• Tracking & In-Transit Issues — "where is my parcel", stalled tracking, customs holds
• Damaged, Wrong Item & Missing Parts — the highest-risk conversations, handled firmly and calmly
• Returns & Refunds — partial refunds, return instructions, refusal cases inside platform rules
• Negative Review Responses — public replies that future buyers will read
• Follow-Up & Review Invitations — compliant versions only, no review manipulation
• Holiday & Seasonal Messages — greetings and shipping-deadline notices
• Escalation & Special Cases — disputes, threats, platform intervention
• Plus the Platform Notes appendix: how message rules differ across Amazon / Etsy / eBay / Shopify / TikTok Shop — including the lines Amazon treats as review manipulation

Format: searchable 85-page PDF + Markdown source — import it into Notion, Feishu or your helpdesk and search it mid-conversation.

The traffic pack, built for TikTok Shop US/UK. The scripts are fill-in structures, not lines to read aloud word for word: each one marks its variables, writes the first 3 seconds separately (that hook is the part you never merge into the body), and tells you how to shoot three versions from one structure.

Contents — 30 video scripts in 6 formats:

• Problem Hook — open on the pain point, close the "pain → solution" loop in 15 seconds
• Demo (Show, Don't Tell) — one uncut demonstration, narration reports results only
• Before / After & Side-by-Side Comparison
• Honest Review — first-person, past-tense, "used it for a while" credibility structure
• Offer / Urgency — price and promo announcements without claim violations
• Live Teaser — pre-live trailers that convert followers into live viewers

Every script includes the 0–3s hook (spoken line + big-caption text), a timed shooting script, subtitle guidance, a CTA matched to the format, and Chinese production notes.

Plus 20 creator outreach templates (C01–C20), ordered as a funnel so you never skip a step: first contact (C01–C05) → sample follow-ups (C06–C07) → commission negotiation (C08–C10) → production nudges & revision requests (C11–C13) → re-booking after a hit (C14–C15) → win-backs and polite closes (C16–C20). Appendices cover TikTok Shop claim red lines, FTC #ad disclosure, outreach frequency rules, five high-frequency Chinglish mistake pairs, and a 7-day starter checklist.

Format: 40-page PDF + Markdown source.

Traffic and after-sales only pay off if the listing itself converts — and a listing translated word-for-word is written for the wrong reader. Our Listing Localization Service rewrites Chinese sellers' listings around real search intent and buying language, following a fixed framework: title built on how buyers actually search, bullets in buying language rather than factory specs, a description that answers objections in order, all 13 Etsy tags / Amazon backend search terms, and a change log explaining every major edit. It is a done-for-you service (from $35 per listing), not a file in this bundle — if your listings need it, ask by email.

组合包是两份文件包；Listing 改写是单独的人工服务（$35 起），不在组合包文件内，需要时邮件咨询。